Background Paths
Background Paths
Policy Update

Cancellation and Refund Policy

Understand our guidelines for cancellations and refunds, including eligibility criteria, timelines, and the process for requesting a refund.

At Native Lab Solutions, we strive for customer satisfaction, but we understand that things may not always go as planned. Below is our cancellation and refund policy:

Cancellation

  • You may cancel a project within 3 days of signing the contract for a full refund of the deposit, as long as work has not yet started.
  • If work has begun, cancellation will result in a prorated refund based on the work completed.

Refunds

  • Refund requests will be considered based on the scope of work completed. If you are dissatisfied with the project, please contact us to discuss the issue.
  • No refunds will be provided once the final project deliverables have been handed over.

Process

To request a cancellation or refund, please contact us at contact.nativelabsolutions@gmail.com with your order details.